Quick Fixes

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A Flocabulary Class or Assignment Is Not Syncing

A Nearpod Interactive Activity Will Not Load

5 Star Student Points not showing

A co-teacher cannot access the course.

A Flocabulary Feature or Lesson Is Missing

A Flocabulary Video Will Not Play or Keeps Buffering

A quiz closed too early. How do I get it back?

A Student Cannot Join or Sign In to Flocabulary

A Student Cannot Sign In to Boom Cards

A student is missing from my class roster

A Student or Assignment Is Missing in Boom Cards

A substitute or new teacher needs access to an instructional app

Accelerated Reader Says the Student Cannot Quiz Outside Last School Year’s Dates

An AI tool could help with student work.

An Edpuzzle Assignment Is Missing for One Student

An external assignment tool will not load.

Cannot assign points to students in 5 Star Students

Chromebook Frozen Screen or Unresponsive Keyboard

Chromebook is unresponsive

Chromebook Will Not Turn On or Has a Black Screen

Grades are not syncing between the LMS and the SIS

How am I supposed to manage student screen time?

How do I clear my browser's cache?

I need to share student work publicly.

I want to use a new instructional app in my school. How should I start?

Images Are Missing in Boom Cards

iPad camera or microphone does not work in an instructional app

iPad video is playing but there is no sound

My Boom Cards Deck Is Not Scoring Correctly

My class roster is duplicated. I'm not sure which one to use.

My Computer Screen Is Not Appearing Correctly on the Classroom Display

My Nearpod Lesson Is Lagging or Disconnecting

My Zoom or Microsoft Teams Screen Share Is Not Working

Nearpod Will Not Open from My Learning Management System

One of my classes is missing from the learning platform

People Cannot Hear or See Me in Zoom or Microsoft Teams

Quiz scores look incorrect.

Restore a Chromebook’s screen and keyboard settings

Restore a Tiny, Floating, Split, or Undocked iPad Keyboard

Restoring access to instructional apps I am using in my classroom

Some Game Categories Are Missing in ABCya!

Student cannot login

Students can edit my original file

Students can't see an assignment I've posted.

Students Cannot Join My Nearpod Lesson

The ABCya! Game I Assigned Says “Join to Play”

The app keeps asking students to create their own accounts

The Interactive Display Shows the Picture, but Touch Is Not Working

The iPad Is Talking and Normal Taps No Longer Work

The Projector or Classroom Display Says “No Signal”

The Student Is Stuck Inside One App on their iPad

Access, Passwords, and Accounts

5 total

Quick fixes for sign-in problems, passwords, locked accounts, permissions, and access to district-approved applications and services.

Cannot assign points to students in 5 Star Students

5 Star Student Points not showing

A substitute or new teacher needs access to an instructional app

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Accessibility and Assistive Technology

4 total

Help with accessibility settings, assistive features, screen readers, alternative controls, and devices that behave differently after a feature is enabled.

The Student Is Stuck Inside One App on their iPad

The iPad Is Talking and Normal Taps No Longer Work

Restore a Tiny, Floating, Split, or Undocked iPad Keyboard

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Application Specific

12 total

Quick fixes for problems unique to a particular application, including its settings, features, workflows, error messages, and common classroom-use issues.

Images Are Missing in Boom Cards

A Student Cannot Sign In to Boom Cards

A Student or Assignment Is Missing in Boom Cards

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Classroom Devices and Peripherals

4 total

Troubleshooting for Chromebooks, iPads, keyboards, cameras, microphones, chargers, and other equipment used in the classroom.

Chromebook Will Not Turn On or Has a Black Screen

Chromebook is unresponsive

Chromebook Frozen Screen or Unresponsive Keyboard

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Classroom Presentation and Displays

3 total

Solutions for projectors, interactive displays, document cameras, screen sharing, classroom audio, and presentation connections.

The Projector or Classroom Display Says “No Signal”

The Interactive Display Shows the Picture, but Touch Is Not Working

My Computer Screen Is Not Appearing Correctly on the Classroom Display

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Classroom Technology Use and Management

3 total

Practical guidance for screen time, classroom device expectations, digital routines, student monitoring, and responsible technology use.

The ABCya! Game I Assigned Says “Join to Play”

Some Game Categories Are Missing in ABCya!

How am I supposed to manage student screen time?

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Documents, Files, and Cloud Storage

1 total

Help with creating, locating, sharing, recovering, and protecting documents and files stored in district-approved services.

Students can edit my original file

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Internet, Wi-Fi, and Web Filtering

1 total

Quick fixes for connectivity, browser behavior, blocked websites, certificates, cached data, and district web-filtering issues.

How do I clear my browser's cache?

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Learning Platforms and Rostering

6 total

Help with courses, class rosters, enrollments, teacher access, learning-platform integrations, and synchronization with district systems.

Accelerated Reader Says the Student Cannot Quiz Outside Last School Year’s Dates

A co-teacher cannot access the course.

Grades are not syncing between the LMS and the SIS

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Privacy, Security, and Approved Applications

4 total

Guidance for evaluating applications, protecting student information, managing permissions, and using district-approved technology safely.

An AI tool could help with student work.

I need to share student work publicly.

The app keeps asking students to create their own accounts

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Student Submissions and Assessment

5 total

Solutions for assignments, quizzes, student submissions, external assessment tools, scores, availability settings, and gradebook problems.

An Edpuzzle Assignment Is Missing for One Student

An external assignment tool will not load.

Quiz scores look incorrect.

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Video, Audio, and Conferencing

3 total

Troubleshooting for video playback, sound, recording, microphones, cameras, virtual meetings, and other multimedia activities.

People Cannot Hear or See Me in Zoom or Microsoft Teams

My Zoom or Microsoft Teams Screen Share Is Not Working

iPad video is playing but there is no sound

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