SDLA Quick Fix · Boom Cards
Images Are Missing in Boom Cards
Use Boom Learning's image test to separate a deck problem from browser or school-network filtering.
Teacher
Boom Cards opens, but pictures, backgrounds, or other deck images appear blank or broken on student devices.
Follow these steps in order.
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Refresh one test device
Refresh the deck once, then close and reopen the browser if the image remains missing. Avoid having the entire class reload repeatedly.
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Run Boom Learning's image test
Open Boom Learning Help (opens in a new tab) and find “Can you see this image?” If the Boom logo is also missing, capture that result for IT.
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Check browser site permissions
Confirm that the browser is allowed to display images for Boom Learning. If an ad blocker or privacy extension is district-approved and active, pause it only for the Boom site and test again.
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Compare a second supported browser or device
Open the same deck on another district-supported browser or school device using the same network. Record whether the Boom image test and deck images work there.
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Escalate a network-wide block
If the test image fails on multiple devices, ask IT to review Boom Learning's current allowlist and network security settings. Do not change firewall, VPN, or inspection settings yourself.
Copy-and-paste message for local IT
Boom Cards images are missing in [deck or page] on [number] devices using [browser/network]. Boom Learning's “Can you see this image?” test returned [result] at [time]. We also tested [second browser/device] with result [result]. Please review access to boom-cards.s3-us-west-2.amazonaws.com, boom.cards, and *.boomlearning.com using Boom Learning's current technical specifications.
Stop and escalate when
The official test image fails, images are missing across multiple decks or devices, or success changes by network. Filtering, VPN, SSL inspection, and domain allowlisting require authorized IT review.