SDLA Quick Fix · 5-Star Students
Points I Awarded Are Not Showing in 5-Star Students
Allow time for point totals to update, then ask a site manager to refresh the totals if the points still do not appear.
Teacher
I awarded points to a student in 5-Star Students, but the student's point total has not changed. Did the points disappear?
Follow these steps in order.
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Note what you awarded
Record the student's name, the behavior or event connected to the points, the number of points, and approximately when you awarded them. Do not award the same points again while the total is still updating.
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Wait up to 10 minutes
5-Star Students processes point totals in the background. Allow the full update period before treating the missing total as an error.
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Refresh and check the total again
After 10 minutes, refresh the page or reopen the student view and check the current point total. If the points now appear, no additional action is needed.
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Ask a site manager to force the rollup
If the total still has not changed, ask a 5-Star Students site manager to open Current Data Status and force the rollup. This refreshes the calculated totals.
Copy-and-paste message for your site manager
Points awarded to [student] at approximately [time] for [behavior or event] are still not reflected in the student's total after 10 minutes. Would you please check Current Data Status and force the point rollup? I have not awarded the points a second time.
If the points still do not appear
Ask the site manager or your local support team to investigate. Provide the student, behavior or event, point value, approximate time, and the method you used to award the points. Share student information only through an approved support channel.