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SDLA Quick Fix Idea

Clear the Browser Cache

Remove temporary copies of website files when a page looks outdated, will not load correctly, or keeps showing an error that should already be fixed.

Teacher

A website is showing old information or is not working correctly. How do I clear my browser's cache without accidentally deleting everything else?

Quick Fix

Before you begin: Save any work you have open. In the clearing window, select only the cached-files option unless your district technology team asks you to remove cookies, history, passwords, or other data.

Choose your browser, then follow the steps.

Google Chrome
  1. Press Ctrl + Shift + Delete on Windows or Chromebook, or Command + Shift + Delete on Mac.
  2. Set Time range to All time.
  3. Select Cached images and files. Clear the other checkboxes unless you intend to remove that information too.
  4. Select Delete data.

Google Chrome Help: Delete browsing data (opens in a new tab)

Apple Safari on Mac
  1. Choose Safari > Settings, then select Privacy.
  2. Select Manage Website Data.
  3. Search for the website that is having trouble, select it, and choose Remove.
  4. Select Done.

Safari note: This removes cookies and other stored data for the selected website as well as its cache, so you may need to sign in to that website again.

Apple Support: Clear your cache and cookies in Safari on Mac (opens in a new tab)

Mozilla Firefox
  1. Open the menu and choose Settings.
  2. Select Privacy & Security. Under Browsing data or Cookies and Site Data, select Clear Data or Clear browsing data.
  3. Set When to Everything.
  4. Select only Temporary cached files and pages, then choose Clear.

Mozilla Support: How to clear the Firefox cache (opens in a new tab)

Brave
  1. Press Ctrl + Shift + Delete on Windows or Command + Shift + Delete on Mac.
  2. Set the time range to All time.
  3. Select Cached images and files. Clear the other checkboxes unless you intend to remove that information too.
  4. Select Delete data.

Brave Help Center: Clear cookies and site data (opens in a new tab)

Microsoft Edge
  1. Press Ctrl + Shift + Delete on Windows or Command + Shift + Delete on Mac.
  2. Set Time range to All time.
  3. Select Cached images and files. Clear the other checkboxes unless you intend to remove that information too.
  4. Select Clear now.

Microsoft Support: View and delete browser history in Microsoft Edge (opens in a new tab)

Finish the fix

Close and reopen the browser, return to the website, and try again. If the problem continues, take a screenshot of the error and contact your district technology support team.