osTicket is an open-source support-ticket system that converts requests from email, web forms, and staff entry into a shared queue. Organizations can self-host the community edition or use a commercially hosted and supported service from the project’s vendor.

Configurable forms, filters, assignment rules, service plans, canned responses, tasks, knowledge resources, user portals, and ticket history support straightforward help-desk operations. It is a general-purpose platform that districts can adapt to technology or other service departments.

Otus is a K–12 assessment, data, progress-monitoring, grading, and instructional-management platform. It combines locally created and prebuilt assessments with third-party student data, standards-based reporting, portfolios, classroom tools, and intervention planning so educators can move from evidence to action without switching among separate systems.

Districts can use Otus as an assessment system, a student-data and analytics hub, and selected learning-management or MTSS workspace. It does not replace the district’s authoritative SIS, but it brings roster, demographic, academic, behavioral, attendance, assessment, and intervention information into a shared instructional record.

Ozaria is CodeCombat’s narrative middle-school computer-science curriculum. It is intended primarily for middle-school learners beginning computer science, with students, computer-science teachers, classroom teachers, and curriculum leaders using it to support python programming, computational thinking, problem solving, and digital citizenship.

Students learn Python through story-based coding challenges, projects, collaborative activities, and teacher-led lessons. Districts should evaluate how the product fits adopted curriculum, student needs, instructional time, and the work educators must do around it.

Panorama Student Success is an MTSS and student-support platform that combines academic, attendance, behavior, assessment, survey, and intervention information. It helps educators identify students who may need support, create plans, coordinate services, and monitor progress from a shared whole-child record.

The platform can surface behavior risks and document related interventions, but it is broader than behavior management. Its primary value is giving multidisciplinary teams a common workflow for early warning, tiered supports, case notes, intervention monitoring, and school- or district-level analysis.

Parlay is a platform for written and verbal academic discussion. It is intended primarily for secondary and postsecondary learners participating in structured discussions, with students, teachers, debate coaches, and content-area educators using it to support discussion, argumentation, evidence, reflection, peer feedback, and participation.

Teachers launch roundtables with prompts and resources, students contribute and respond, and educators use rubrics and participation information. Districts should evaluate how the product fits adopted curriculum, student needs, instructional time, and the work educators must do around it.

Pear Assessment is the current name for Edulastic within Pear Deck Learning. It supports classroom, common, benchmark, and test-practice assessments with technology-enhanced items, item banks, standards alignment, configurable testing settings, accommodations, and district reporting.

Teachers and district teams can collaborate on assessments, use state-released practice content, monitor mastery, and analyze results across students and standards. Districts should align administration, accommodations, score interpretation, data access, and retention with the intended use of the assessment.

Pear Practice is the Pear Deck Learning practice product formerly called Giant Steps. It is intended primarily for K–12 learners completing teacher-created or standards-aligned practice, with students, teachers, interventionists, and instructional coaches using it to support retrieval practice, feedback, differentiation, and collaborative class routines.

Teachers turn existing materials into practice sets, assign independent work, or facilitate collaborative whole-class practice and review results. Districts should evaluate how the product fits adopted curriculum, student needs, instructional time, and the work educators must do around it.

PowerSchool Performance Matters is a K–12 assessment and instructional analytics platform. Educators create or select standards-aligned items, administer online or paper assessments, score student work, and analyze results by item, standard, class, school, subgroup, or student.

The platform can place local assessment results beside state tests, diagnostics, attendance, behavior, grades, and other measures to provide a broader view of student performance. Its primary purpose is assessment management and instructional decision-making rather than enterprise data warehousing, so it overlaps the Assessment category as much as Data and Analytics.

PermissionClick is a K–12 digital forms, consent, payment, and approval platform in the PowerSchool and SchoolMessenger portfolio. Districts use it to replace paper permission slips, policy acknowledgments, athletic packets, device agreements, registrations, and internal forms with trackable online processes.

The platform can route approvals, retain audit history, report completion, collect signatures or fees, and send forms to families on mobile devices. It is an active product, but its clearest catalog home is Forms, Consent and Approvals rather than a broad Workflow category.

PowerSchool Enrollment is the current successor to InfoSnap and provides online enrollment, registration, school-choice, and returning-student data-collection workflows. Families complete configurable forms, upload documents, provide signatures, and receive communications while staff review submissions and prepare records for the district SIS.

Districts use the platform to replace paper packets, reduce duplicate entry, monitor completion, and standardize registration across schools. Product packaging and SIS connections should be documented because PowerSchool offers multiple enrollment products and integrations, and the former InfoSnap brand should no longer be treated as a separate current system.

PowerSchool eSchoolPlus SIS is a district student information system for enrollment, demographics, scheduling, attendance, grades, transcripts, discipline, health, activities, and required reporting. Teacher, student, and family applications provide access to classroom and student information.

The product is positioned for districts that need established administrative workflows and connections across the PowerSchool ecosystem. Districts should distinguish eSchoolPlus from PowerSchool SIS and document which PowerSchool products, portals, integrations, and state-reporting processes are actually deployed.

PowerSchool SmartFind Express is a K–12 absence-management and substitute-placement system. Employees enter absences, administrators configure job and qualification rules, and the system contacts eligible substitutes so they can review and accept assignments without staff making every placement manually.

The product supports large and complex district substitute pools with customizable contact lists, mobile access, automated callouts, job instructions, reporting, and visibility into unfilled work. Districts should distinguish SmartFind Express from the former TalentEd company name and document any separate PowerSchool HR, payroll, analytics, or single sign-on connections.

Software for managing special education and other student service programs. PowerSchool Special Programs supports plans, service documentation, workflows, and reporting. The exact forms and program coverage depend on the school’s licensed modules and configuration.

Not to be confused with: PowerSchool SIS maintains core student records; Special Programs manages dedicated student service workflows.