OSTicket
Overview
- Overview
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osTicket is an open-source support-ticket system that converts requests from email, web forms, and staff entry into a shared queue. Organizations can self-host the community edition or use a commercially hosted and supported service from the project’s vendor.
A shared ticket history preserves the request, assigned responsibility, and resolution. Technology teams use that record to coordinate work that would otherwise remain in individual email conversations. Consistent request types, locations, and status definitions help teams interpret workload and service outcomes without losing the detail of individual cases.
Features
- Features
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Ticket intake and routing
- Converts requests from supported email, portal, form, or staff channels into trackable tickets.
- Uses categories, priorities, assignments, queues, notifications, and escalation rules to direct work.
Resolution and self-service
- Keeps request details, communication, attachments, status, and resolution history in one record.
- Provides knowledge-base or self-service capabilities where configured to reduce repeat requests.
Management and reporting
- Tracks workload, response time, service levels, recurring issues, and technician activity.
- Supports dashboards, reports, roles, and audit history for operational oversight.
Student Data Privacy
- Student Data Privacy
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Not applicable: this product does not process student records.
Company News
- Company News
Interoperability
Sign-on, rostering, and file exchange methods
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Note: SDLA does not endorse or resell any products listed on the site. They are listed simply to aid in the development of integration resources for school district ed-data leaders.