Help Desk / Ticketing

(Now Symantec) Altiris Agent is a set of asset management tools created and published by Symantec. The primary goal of the tool is to cut information technology costs; it also aims to provide efficient maintenance and greater flexibility. Use Altiris Agent to improve response time when managing your network.

With best-in-class ticketing capabilities in Freshdesk, every support query gets automatically converted into tickets, ready for your team to assign, respond, and track progress. And the best part is you get to do all this across phone, email, your website, social media and every other support channel that your customers use every day.

GroupLink is taking its expertise a step further by providing an enriched, full-featured, intuitive web help desk to small school districts and schools across the country for free! 

The operational success of your educational institution often relies on the quality of its internal IT service management and troubleshooting efforts. HappyFox Help Desk can help you deliver great IT support & streamline critical functions like facilities, parent support, and admissions too.

HEAT Help Desk provides IT service organizations the foundation to automate processes and improve service levels while reducing costs. It provides a modern, robust, highly flexible IT service management (ITSM) solution that enables IT teams to become much more efficient resolving routine service issues and providing the service experience users, customers and the technical staff now expect.

From help desk ticketing and IT asset management to maintenance work orders and beyond, the Incident IQ platform is transforming the way school districts provide and manage services.

The Dell KACE K1000 Systems Management Appliance provides comprehensive management of PCs, servers, Macs, Chromebooks, smart phones, tablets, printers, networking gear, and other network-connected non-computing devices. The KACE K1000 is easy to use and its appliance-based architecture enables rapid deployment -- typically in a few days. 

MyTechDesk is a web-based ticket management system developed and operated by the Imperial County Office of Education. If you have service requests to manage and track, MyTechDesk is your solution!

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it's completely free.

A single service desk for every service provider within your organization that increases collaboration, efficiency, and ultimately success across departmental lines.

We deliver cloud-based applications that help both small and large institutions better manage their facilities, IT and business operations. We help clients save time and money by managing support services effectively and efficiently, allowing institutions to provide a safe teaching and learning environment.

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. 

Drive-by IT support requests driving you nuts? Lost in a “ticket tracking” nightmare? Keep on top of IT and make it easy for your users to track their IT needs. Go beyond ticketing: understand (and change!) team behavior... and capture your value to the business.

SPMMS is a complete facilities, grounds, equipment and vehicle maintenance management and job control system designed especially for school and college use. It is a tool, conceived and designed to enhance accountability and productivity of buildings, grounds, equipment, and vehicle maintenance operations. It enables the maintenance manager to make the most of his/her resources while encouraging the practice of sound fundamental maintenance management techniques, including: documentation, planning, scheduling, communication, follow-up and analysis. The program originated in 1983, and we've been making improvements to it every year since then. The latest release is fully Windows compatible and offers many new features and capabilities. It is "user friendly" so persons with only minimal computer experience or training can operate the system. 

SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more. 

The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. 

A ticketing system streamlines, centralizes and manages all your IT tickets. Take email requests and transform them into service tickets automatically. From the initial ticket request and creation to resolution and closure ticketing system software helps you through every stage. 

Zendesk for Education streamlines your school’s or department’s support requests into a single, easy-to-use interface, no hardware, no IT maintenance, no training required. With Zendesk, you can intuitively manage requests and set up a knowledge base for FAQs. So instead of being overwhelmed with queries and complex IT tools, you can now simply focus on helping your students and staff.