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MyTechDesk
Product Details
Website
Overview
MyTechDesk is a web-based ticket management system developed and operated by the Imperial County Office of Education. If you have service requests to manage and track, MyTechDesk is your solution!
Detailed information for each ticket is tracked within MyTechDesk, including important dates, resolutions, time spent and more. Custom fields can be used to track specific data, such as tag numbers or budget codes.
MyTechDesk helps streamline your school's work order management process.
Free for K-12 schools in California
Features
Schools
- Determine workload on support staff
- Manage and distribute tickets to appropriate staff
- Document ticket history
- Report progress and amount of work completed
- Detailed tracking of support issues
Support staff
- Provide tools to manage service requests
- Focus on problem resolution rather than data entry
- Maintain ticket history
- Promote better organization and prioritization of time and workload
End users
- Provide a simple way to submit requests for support
- Create one convenient place to add, maintain and follow-up on service requests
Support Options
Email
Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.
School Districts in California that use MyTechDesk*
