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My Nearpod Lesson Is Lagging or Disconnecting

SDLA Quick Fix · Nearpod My Nearpod Lesson Is Lagging or Disconnecting Stabilize the class session, reduce simultaneous retries, compare affected devices, and give IT the evidence needed to...

Application Specific

Quick fixes for problems unique to a particular application, including its settings, features, workflows, error messages, and common classroom-use issues.

A Nearpod Interactive Activity Will Not Load

SDLA Quick Fix · Nearpod A Nearpod Interactive Activity Will Not Load Isolate the affected activity, refresh one test device, and use Nearpod's connection test before asking IT to review WebSockets...

The ABCya! Game I Assigned Says “Join to Play”

SDLA Quick Fix · ABCya! The ABCya! Game I Assigned Says “Join to Play” Determine whether the game is currently free, then use the approved school subscription or select an accessible alternative....

Some Game Categories Are Missing in ABCya!

SDLA Quick Fix · ABCya! Some Game Categories Are Missing in ABCya! Restore hidden game categories with ABCya's Category Control, then refresh the grade-level page. Teacher Some categories of ABCya...

Cannot assign points to students in 5 Star Students

SDLA Quick Fix · 5-Star Students I Cannot Give a Student a Point in 5-Star Students Attach the point to a behavior or check the student into an event that awards points. Teacher I am trying to give...

5 Star Student Points not showing

SDLA Quick Fix · 5-Star Students Points I Awarded Are Not Showing in 5-Star Students Allow time for point totals to update, then ask a site manager to refresh the totals if the points still do not...