Video, Audio, and Conferencing

Troubleshooting for video playback, sound, recording, microphones, cameras, virtual meetings, and other multimedia activities.

Student Submissions and Assessment

Solutions for assignments, quizzes, student submissions, external assessment tools, scores, availability settings, and gradebook problems.

Privacy, Security, and Approved Applications

Guidance for evaluating applications, protecting student information, managing permissions, and using district-approved technology safely.

Learning Platforms and Rostering

Help with courses, class rosters, enrollments, teacher access, learning-platform integrations, and synchronization with district systems.

Internet, Wi-Fi, and Web Filtering

Quick fixes for connectivity, browser behavior, blocked websites, certificates, cached data, and district web-filtering issues.

Documents, Files, and Cloud Storage

Help with creating, locating, sharing, recovering, and protecting documents and files stored in district-approved services.

Classroom Presentation and Displays

Solutions for projectors, interactive displays, document cameras, screen sharing, classroom audio, and presentation connections.

Classroom Devices and Peripherals

Troubleshooting for Chromebooks, iPads, keyboards, cameras, microphones, chargers, and other equipment used in the classroom.

Accessibility and Assistive Technology

Help with accessibility settings, assistive features, screen readers, alternative controls, and devices that behave differently after a feature is enabled.

Access, Passwords, and Accounts

Quick fixes for sign-in problems, passwords, locked accounts, permissions, and access to district-approved applications and services.

Chromebook Will Not Turn On or Has a Black Screen

SDLA Quick Fix Idea · Chromebook The Chromebook Will Not Turn On or the Screen Is Black Determine whether the display is simply dim, the battery is deeply discharged, or the device needs hardware...

Chromebook is unresponsive

SDLA Quick Fix Idea · Chromebook The Chromebook Is Running Slowly Reduce current workload first, identify the tab or extension using resources, and clear only the browsing data that is actually...

Chromebook Frozen Screen or Unresponsive Keyboard

SDLA Quick Fix Idea · Chromebook The Chromebook Screen Is Frozen or the Keyboard Is Unresponsive Start with the least disruptive recovery, protect unsaved student work, and use a hardware reset...

The Student Is Stuck Inside One App on their iPad

SDLA Quick Fix Idea · iPad The Student Is Stuck Inside One App Determine whether Guided Access, Apple Classroom, secure testing, or district device management is intentionally keeping the iPad in...

iPad camera or microphone does not work in an instructional app

SDLA Quick Fix Idea · iPad The Camera or Microphone Does Not Work in an Instructional App Determine whether access is blocked for an installed app, for one website in Safari, or by a...

The iPad Is Talking and Normal Taps No Longer Work

SDLA Quick Fix Idea · iPad The iPad Is Talking and Normal Taps No Longer Work Recognize when VoiceOver is active, use its basic gestures to regain control, and turn it off only when you have...

iPad video is playing but there is no sound

SDLA Quick Fix Idea · iPad The Video Is Playing, but There Is No Sound Check the video player, raise the media volume while the video is playing, and make sure the iPad is not sending its sound to...

Restore a Tiny, Floating, Split, or Undocked iPad Keyboard

SDLA Quick Fix Idea · iPad Restore a Tiny, Floating, Split, or Undocked iPad Keyboard Return the onscreen keyboard to its normal full-width position after an accidental pinch or keyboard-control...

An Edpuzzle Assignment Is Missing for One Student

SDLA Quick Fix Idea · Edpuzzle An Edpuzzle Assignment Is Missing for One Student Use the student's normal class-entry path, confirm the student is using the correct school identity, and check...

Introducing our Quick Start Guides

New from SDLA Get started faster with our Quick Start Guides Need help getting an educational app up and running? Explore our growing, searchable library of practical guides for the digital tools...