Incident IQ
Overview
- Overview
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Incident IQ is a K–12 technology-support platform that combines help-desk ticketing with device, application, classroom, and user context. Teachers and staff can submit issues through school-aware workflows while technicians see the student, staff member, room, device, and service information needed to diagnose the request.
A support ticket gains meaning from the associated person, room, application, and device. School staff and technicians coordinate updates so service history follows equipment and recurring issues across locations. Service owners and technicians coordinate changes and escalation. The record should retain the difference between the reported need, work performed, and evidence that service was restored.
Features
- Features
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K–12 ticketing
- Uses school, user, classroom, device, and application context to create and route support requests.
- Gives requesters status visibility and technicians a shared record of communication and resolution.
Device and repair workflows
- Connects tickets with inventory, parts, warranties, assignments, and repair history where licensed.
- Supports workflows for damaged devices, exchanges, spares, and recurring technology issues.
District operations and integrations
- Provides automation, knowledge, service levels, dashboards, and reporting across campuses.
Student Data Privacy
- Student Data Privacy
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Not applicable: this product does not process student records.
Company News
- Company News
Interoperability
Sign-on, rostering, and file exchange methods
Select a connector to see every product that supports it.
Note: SDLA does not endorse or resell any products listed on the site. They are listed simply to aid in the development of integration resources for school district ed-data leaders.
Media
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