Incident IQ
Product Details
- Website
- https://www.incidentiq.com/
- Overview
-
Incident IQ is a K–12 technology-support platform that combines help-desk ticketing with device, application, classroom, and user context. Teachers and staff can submit issues through school-aware workflows while technicians see the student, staff member, room, device, and service information needed to diagnose the request.
Automated routing, self-service, knowledge, parts and repair workflows, service-level tracking, dashboards, and district reporting help technology teams manage support across schools. Optional modules extend the platform into asset management, facilities, events, and other district operations.
Not to be confused with a standalone district data warehouse or SIS analytics system. Incident IQ reporting describes support operations and, when linked asset modules are deployed, device and inventory activity.
- Features
-
K–12 ticketing
- Uses school, user, classroom, device, and application context to create and route support requests.
- Gives requesters status visibility and technicians a shared record of communication and resolution.
Device and repair workflows- Connects tickets with inventory, parts, warranties, assignments, and repair history where licensed.
- Supports workflows for damaged devices, exchanges, spares, and recurring technology issues.
District operations and integrations- Provides automation, knowledge, service levels, dashboards, and reporting across campuses.
- Preserves the existing ClassLink, Clever SSO, Google Classroom, LTI, and OneRoster selections; additional connectors require taxonomy review.
- Interoperabilty
- Support Options
-
- Phone •
- Email •
- Web •
- On-Site
- Company News
Videos
