IVR0009

What this error actually means

This error is about the exported character, not whether a person’s name seems familiar. Preserve the staff member’s actual legal or documented alias name and remove only unsupported characters or encoding artifacts.

Valid, invalid, and unsafe responses

Fields and records evaluated

• 7.10 Staff Legal First Name
• 7.11 Staff Legal Middle Name
• 7.12 Staff Legal Last Name
• 7.13 Staff Alias First Name
• 7.14 Staff Alias Middle Name
• 7.15 Staff Alias Last Name

Recommended correction path

1. 1

   Preserve the rejected evidence

   Capture the submission, row, field values, Reporting LEA, masked SEID, effective dates, and related SASS/CRSE identifiers before editing.

2. 2

   Confirm the person and business key

   Use authorized evidence to match the educator, Reporting LEA, SEID, and effective period. Do not include SSNs in ordinary working notes.

3. 3

   Test the exact rule

   • Compare all six legal and alias name fields with authorized HR and credential records.
   • Inspect Unicode code points, smart punctuation, nonbreaking spaces, and copied formatting.
   • Test whether the source system or export changed a supported character.
   • Correct the source encoding or character—not the person’s identity.
4. 4

   Find the first divergence

   Determine whether the problem began in authorized personnel evidence, HR/SIS entry, a local crosswalk, an integration, file generation, or CALPADS history.

5. 5

   Make the supported correction

   Update the authoritative name or encoding transformation, regenerate the row, and audit other names produced by the same interface.

6. 6

   Regenerate and reconcile

   Confirm the accepted SDEM history under the intended Reporting LEA and SEID. Review Report 4.4 and applicable Reports 4.1–4.5, then inspect other staff affected by the same mapping or workflow.