SysAid ITAM Asset Management
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Product Details
- Overview
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SysAid IT Asset Management is the inventory and lifecycle component of the broader SysAid IT service-management platform. It discovers supported network assets, maintains hardware and software records, and gives technicians device context directly within incidents and service requests.
The connection between ITAM and the service desk helps staff relate recurring problems, remote support, changes, ownership, and service history to the affected equipment. Because asset discovery and lifecycle control are substantial modules, SysAid appropriately belongs in both Inventory Management and Help Desk Ticketing.
- Features
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Discovery and inventory
- Discovers supported network devices and records hardware, software, ownership, location, and configuration information.
- Maintains a centralized IT inventory for technicians and administrators.
Lifecycle and control- Tracks assets through assignment, change, support, and retirement and helps monitor software or hardware status.
- Provides inventory views, reporting, dashboards, and administrative controls.
Service-desk integration- Links incidents, requests, remote-control sessions, and resolution history with affected assets.
- Uses asset context to accelerate troubleshooting and identify recurring equipment problems.
Broader ITSM workflow- Connects inventory with service catalogs, automation, service levels, knowledge, and other licensed SysAid processes.
- Supports a shared operational record across IT support and asset management.
- Support Options
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- Phone •
- Web
- Company News
An IT service management (ITSM) solution designed specifically for educational institutions. Are you tired of trying to customize your service desk to meet the ever-evolving needs of your educational institution? Are you fed up of paying for overly-expensive licenses that you can’t properly utilize because you operate in a different way to other IT organizations? We can help! With SysAid Education – the only education-tailored solution available in the ITSM market – everything is already ready-made to suit your requirements. Furthermore, with a unique educational license structure in place, SysAid Education offers huge cost-saving benefits for any educational institution.
SysAid – Tailored for Education
An IT service management (ITSM) solution designed specifically for educational institutions.
Are you tired of trying to customize your service desk to meet the ever-evolving needs of your educational institution? Are you fed up of paying for overly-expensive licenses that you can’t properly utilize because you operate in a different way to other IT organizations? We can help!
With SysAid Education – the only education-tailored solution available in the ITSM market – everything is already ready-made to suit your requirements. Furthermore, with a unique educational license structure in place, SysAid Education offers huge cost-saving benefits for any educational institution.
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