KACE
Overview
- Overview
-
KACE Service Desk by Quest is a ticket-management system for IT support organizations. It accepts requests through self-service, email, web, or staff channels and provides configurable queues, fields, workflows, knowledge resources, service levels, and reporting.
The ticket provides the link between the reported problem and the people responsible for resolving it. Consistent queues and classifications make service patterns visible beyond individual technicians’ inboxes. Consistent request types, locations, and status definitions help teams interpret workload and service outcomes without losing the detail of individual cases.
Features
- Features
-
Service desk operations
- Centralizes incidents and service requests with assignment, prioritization, escalation, service-level, and communication workflows.
- Provides user portals, knowledge resources, templates, and automation for consistent support.
IT service management
- Adds configurable problem, change, service catalog, approval, or asset-related processes according to the licensed edition.
- Connects support activity with devices, users, configuration information, and service history.
Administration and insight
- Supplies dashboards, reports, workload measures, audit trails, and role-based controls.
- Helps technology leaders identify recurring issues, measure service delivery, and plan improvements.
Student Data Privacy
- Student Data Privacy
-
Not applicable: this product does not process student records.
Company News
- Company News
Interoperability
Sign-on, rostering, and file exchange methods
Select a connector to see every product that supports it.
Note: SDLA does not endorse or resell any products listed on the site. They are listed simply to aid in the development of integration resources for school district ed-data leaders.
Media
Videos
