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Incident IQ
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Product Details
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Overview
Teaching and learning today is empowered by technology of all types—if it is properly supported. We built Incident IQ to be the leading technology support platform for K-12. We designed it to be easy for teachers, efficient for support teams, and to provide leaders with analytics to drive better support for students.
Features
TICKETING
Incident IQ features an easy-to-use Quick Tickets function so teachers, staff, and even students can submit help tickets in under a minute. A few clicks, enriched by built-in asset information, give support staff a head start on solving your district’s most pressing technology issues.
ASSET MANAGEMENT
In order to create the best K-12 technology support platform, we needed a best-in-class asset management system—so we built one. Beyond asset tracking, Incident IQ ties device data to each help ticket. Student device distribution and assignment is streamlined with a simple scan or student login. Finally, Incident IQ integrates with other leading asset management systems, so districts can seamlessly access device data in one place.
DEPLOYMENT
DEPLOYMENT
Distribute and collect classroom technology with tools that help manage deployments year-round. Track a device’s ownership over time. Automatically record storage data for year-over-year device distribution. Open tickets right from the point of exchange, and conduct device audits from a PC or a Mac
Interoperability
Compatible with the following interoperability frameworks or products:
Support Options
- On-Site
- Phone
- Web
Integrations
Aeries, Aspen, Classlink, Genesis, Infinite Campus, Skyward, PowerSchool, Synergy
Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.
School Districts in California that use incidentiq*
Incident IQ is also used by Excelsior Charter Schools and Wonderful College Prep Academy.Videos
